Last Updated: February 26, 2026
1. Introduction
Welcome to Dream Recharge ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you provide to us, including:
- Name and contact information (email, phone number)
- Account credentials (username, password)
- Mobile numbers for recharge services
- Payment information (processed securely through third-party gateways)
- KYC documents (if required for certain services)
2.2 Automatically Collected Information
When you use our Service, we may automatically collect:
- Device information (model, operating system, unique identifiers)
- IP address and location data (for service optimization)
- Usage data (pages visited, time spent, transaction history)
- Log data and analytics
3. How We Use Your Information
We use the collected information for:
- Processing mobile recharges, DTH, and bill payments
- Managing your account and providing customer support
- Sending transaction confirmations and receipts
- Improving our services and user experience
- Preventing fraud and ensuring security
- Complying with legal obligations
- Sending promotional offers (with your consent)
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate our Service (payment gateways, API providers, hosting services)
- Telecom Operators: To process recharge and bill payment transactions
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
5. Data Security
We implement appropriate security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Payment data processed by PCI-DSS compliant gateways
Note: While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Permissions Used
Our mobile app may request the following permissions:
- Internet: Required for processing transactions
- Camera: For KYC document upload and scanning
- Storage: To save receipts and transaction records
- Phone: To auto-fill mobile numbers and detect operator
- Location: For service availability and fraud prevention
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your account
- Opt-out of promotional communications
- Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Transaction records may be retained for up to 7 years as per regulatory requirements.
9. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18. If we discover that a child under 18 has provided us with personal information, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: