Delete Your Account

01How to Request Deletion

Option 1 — In the App

1. Open FF Recharge and go to Profile → Help & Support.
2. Send the message “Please delete my account” in the support chat.
3. We verify the request from your logged-in account and confirm in the chat.

Option 2 — By email

1. Email us, preferably from the email address saved in your FF Recharge profile.
2. Use the subject line “Account Deletion Request”.
3. Include your registered 10-digit mobile number.

02What Gets Deleted

• Profile information — name, email and profile photo.
• MPIN hash, login sessions and notification (FCM) tokens.
• Lookup history and saved documents (RC, DL, PAN, ration card, bank / UPI results).
• Support chat messages and attachments.
• Preferences, referral code and app settings.

03What We Must Keep

Some records must be kept for a limited time by law, even after deletion:

• Wallet and transaction records — up to 7 years under tax and accounting laws.
• Records needed for an open dispute, fraud investigation or legal request.

These records are kept securely, used only for those legal purposes, and deleted when the retention period ends.

04Before You Delete

• Use your wallet balance first. Any remaining balance is forfeited on voluntary deletion.
• Download what you need — receipts and documents from your history.
• Re-registration: you can sign up again with the same number later, but old history, balance and referral data will not come back.

05Contact