Privacy Policy

1 Introduction

Welcome to FF Recharge. This Privacy Policy explains how FF Enterprise ("Company," "we," "us," or "our") collects, uses, stores, and protects your personal information when you use the FF Recharge mobile application ("App") and associated services.

By downloading, installing, or using the FF Recharge App, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with the practices described herein, please do not use the App.

This policy applies to all users of the FF Recharge App and covers all data collected through the App, our website (ffenterprise.in), and any related services or communications.

2 Information We Collect

We collect the following categories of information to provide and improve our services:

Personal Information

Information you provide directly when registering and using the App:

• Name: Your full name as provided during registration or profile setup
• Phone Number: Your mobile number used for account registration, OTP verification, and recharge services
• Email Address: Your email address for account communications, receipts, and support

Financial Information

Information related to your transactions within the App:

• Wallet Transactions: Records of wallet top-ups, recharge payments, and refunds
• Payment History: Transaction amounts, dates, status, and recharge details
• UPI/Card Details: Payment instrument details are processed securely by our third-party payment gateway providers. We do NOT store your full card numbers, CVV, UPI PIN, or banking credentials on our servers.

Device Information

Technical information about the device you use to access the App:

• Device Model: Manufacturer and model of your mobile device
• Operating System: OS type and version (e.g., Android 14)
• App Version: The version of FF Recharge installed on your device
• Unique Device Identifiers: Device IDs used for security and fraud prevention

Usage Data

Information about how you interact with the App:

• Recharge History: Records of mobile and DTH recharges performed, including operator, plan, and amount
• App Usage Patterns: Features accessed, session duration, navigation paths, and interaction data
• Error and Crash Reports: Technical logs to help us identify and fix issues

Push Notification Token

We collect your Firebase Cloud Messaging (FCM) token to send you important notifications including:

• Transaction confirmations and status updates
• Wallet credit and debit alerts
• Promotional offers and recharge reminders
• Important service announcements and security alerts

3 How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Process mobile and DTH recharges on your behalf
• Manage your digital wallet, including top-ups, deductions, and refunds
• Display available recharge plans from telecom and DTH operators
• Maintain your transaction history and account records

Customer Support

• Respond to your queries, complaints, and support requests
• Investigate and resolve transaction disputes
• Communicate important service updates and account notifications

Push Notifications

• Send real-time transaction alerts and confirmations
• Notify you about wallet balance changes
• Deliver promotional offers and recharge reminders (you can opt out at any time)

Security & Fraud Prevention

• Verify your identity during login and transactions
• Detect and prevent fraudulent or unauthorized activity
• Monitor for suspicious patterns and protect your account
• Enforce our Terms and Conditions

Improvement & Analytics

• Analyze usage patterns to improve app performance and user experience
• Diagnose technical issues and fix bugs
• Develop new features and services based on user needs

4 Data Storage & Security

We take the security of your data seriously and implement industry-standard measures to protect your information:

Encryption

• Data in Transit: All communication between the App and our servers is encrypted using SSL/TLS (Secure Sockets Layer / Transport Layer Security) protocols
• Data at Rest: Sensitive data stored on our servers is encrypted using strong encryption algorithms

Secure Infrastructure

• Our servers are hosted on secure, access-controlled infrastructure
• Regular security audits and vulnerability assessments are conducted
• Access to personal data is restricted to authorized personnel only on a need-to-know basis

MPIN Protection

• Your MPIN is stored in a securely hashed format and is never stored in plain text
• MPIN verification happens on-device and through secure server communication
• Multiple failed MPIN attempts may trigger temporary account lockout for your protection

5 Third-Party Services

We work with trusted third-party service providers to deliver our services. These providers have access only to the information necessary to perform their functions and are obligated to protect your data:

Payment Gateways

We use certified payment gateway providers such as PhonePe and Razorpay to process your payments securely. These providers are PCI-DSS compliant and handle your payment instrument details (card numbers, UPI IDs) directly. We do not have access to or store your complete payment credentials.

Recharge API Provider

We use the EZYTM recharge API to process mobile and DTH recharge requests. When you initiate a recharge, relevant transaction details (mobile number, operator, plan amount) are shared with this provider to fulfill your request.

Firebase Cloud Messaging (FCM)

We use Google's Firebase Cloud Messaging service to deliver push notifications to your device. Your FCM token is shared with Firebase to enable notification delivery. Firebase's data handling is governed by Google's privacy policy.

We encourage you to review the privacy policies of these third-party providers to understand how they handle your data.

6 Data Sharing

We value your trust and are committed to protecting your privacy. Our data sharing practices are as follows:

We may share your information only in the following limited circumstances:

• Service Providers: With our trusted third-party partners (payment gateways, recharge API providers, notification services) solely for the purpose of delivering our services to you
• Legal Requirements: When required by law, court order, or government regulation, or to comply with legal processes
• Safety & Fraud Prevention: To protect against fraud, abuse, or security threats, and to safeguard the rights, property, or safety of FF Enterprise, our users, or the public
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction. You will be notified of any such change
• With Your Consent: In any other situation, we will share your data only with your explicit consent

7 Cookies & Tracking

The FF Recharge App uses minimal tracking technologies to ensure smooth functionality and improve your experience:

• Local Storage: The App stores session data and preferences locally on your device for faster performance
• Analytics: We may use basic analytics tools to understand app usage patterns, popular features, and areas for improvement. This data is collected in aggregate and does not personally identify you
• Crash Reporting: We collect crash logs and error reports to identify and resolve technical issues promptly

We do not use third-party advertising trackers or cookies within the App. No data is shared with ad networks or data brokers.

8 User Rights

You have the following rights regarding your personal data:

Right to Access

You can request a copy of the personal data we hold about you. Your transaction history and profile information are accessible within the App at any time.

Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update your profile details directly within the App or by contacting our support team.

Right to Deletion

You may request deletion of your personal data and account. Upon receiving your request, we will delete your personal information from our active systems, subject to any legal obligations that require us to retain certain data (e.g., transaction records for regulatory compliance).

Right to Opt-Out

You can opt out of promotional push notifications at any time through your device settings or within the App. Please note that transactional notifications (payment confirmations, security alerts) may still be sent as they are essential to the service.

9 Children's Privacy

The FF Recharge App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete such information from our servers.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@ffenterprise.in so we can take appropriate action.

10 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained for as long as your account is active. Upon account deletion request, personal data is removed from active systems within 30 days
• Transaction Records: Retained for a minimum period as required by applicable Indian financial regulations and tax laws (typically 5-7 years)
• Usage & Analytics Data: Retained in anonymized or aggregated form for up to 24 months for service improvement purposes
• Support Communications: Records of customer support interactions are retained for up to 12 months
• Device & FCM Tokens: Updated with each app session and removed upon account deletion or when the token is no longer valid

After the applicable retention period, data is securely deleted or anonymized so that it can no longer be linked to you.

11 Changes to Privacy Policy

FF Enterprise reserves the right to update or modify this Privacy Policy at any time. When we make changes:

• The "Last Updated" date at the top of this policy will be revised
• For significant changes, we will notify you through in-app notifications, email, or a prominent notice within the App
• Your continued use of the App after any changes constitutes your acceptance of the updated Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The most current version will always be available within the App and on our website.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

We are committed to resolving any privacy-related concerns promptly. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in India.